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Wednesday, August 28, 2002

Insider Hosting is great -- Rey || Post in the forum

Greetings, a lot of web companies have come and gone in the past leaving with them trails of bad service and pissed off costumers. What makes a good webhost? What seperates the l33t from the script kiddies? The Costumer service of course! Recently Chris Geeko'witz was telling me about the great service provided by Insider Hosting a great company started by this guy named Steve...you just can't argue with a guy named Steve. So I was like "Hey, let me interview this guy."(I had writers block actually) so after 3 minutes of fighting with a 5 headed rabit with an overbite I managed to wrestle out information for Steve's AIM Screen name which will remain censored because you 13 year old l33t H4ckz can't be trusted.

Me: good evening
Steve: hello
Me: first of all I would like to compliment you on your award winning costumer service.
Steve: thanks, who are you?
Me: it is really nice to see that some companies go that extra mile to ensure costumer satisfaction
Steve: thanks we appreciate that,what is your name? sorry if you IM'd us before but multiple people use this IM account usually during the day it is me though.
Me: relax, I am an affiliate of Chris from GottheGeek.com
Steve: ah ok
Me: he brags daily of how great your service is
Steve: lol
Me: thus I know how great you guys are :-)
Steve: awesome
chris is a champ I'm talking to him now
Me: yes, I am aware O:-)that is how I got your s/n
Steve: ah ok
Me: so how many support people do you have working for your fine company?
Steve: 5
Me: do you and your people often find yourselves busy with answering support questions?
Steve: actually it depends some days are slow others like today are not why do you ask
Me: I see, what are typical questions that many of your clients ask or what requests do they make? Oh, I update Chris's Website on wednesdays and I am in a writers block, so I am just interviewing you :-D
Steve: ok
Me: you seem like a pretty stand up guy
Steve: we typically get why is my e-mail not working after I switched my domains to your servers some customers don't have the knowledge of DNS resolution where it can take 24-72 hours for a domain to resolve after a dns change
Me: so they find themselves being impatient or just lacking that information
Steve: well we explain the process to them in a way that they can understand the key is to answer the questions professionally and in a timely manner and get results
Me: so you just don't say "Boi you gotta waitz fo 24 owaz or more bia!!>:o"
Steve: exactly
Me: but do you find yourself aware of the stone cold fact that many people on the internet find typing with accents a great way to convey thought and make themselves seem l337?
Steve: actually we don't get that much. Customers type in English and some in broken english and we try to make sense of what they are trying to tell us
Me: really?! I am surprised. I have met many a folk who have decided that the best way to express themselves is the use of a "typed accent"?
Example "Mai e-mailz ain't workin wardie, I switched to ya'll and it won't do right dawg"
(PAUSE)
Me:Next Question- What do you think sets apart your company from other competitors ?
Steve: One thing that sets us apart is our customer service We believe that customers are willing to pay more money for the quality support that weprovide we have great communication with our clients where they are always informed about any upcoming events, upgrades, etc...this makes them feel part of the team instead of an invoice number but most of all we treat our customers how we would like to be treated
Me: so are you ever going to send Chris a baseball hat filled with cheese, I am sure you would like one also :-D
Steve: i told him to go to a game and get one
Me: I always thought those were made up
I mean really, who puts cheese in a baseball hat. I wouldn't trust the sanitary nature of that.
Steve: i dunno
Me: next question: Do you feel enthusiastic about your company and its expansion into the future?
Steve: of course, we have a very solid business plan but more importantly we don't expand our services until every i is dotted and every t is crossed
we have a plan in place which allows for growth in stages
is we are getting too many signups and we cannot accomodate the influx then we will shut down our signup form
Me: has that ever happened?
Steve: well it happened where we were supposed to get a server online and it was delayed and delayed and we did in fact shut down the signup form because we do not overload our servers
Me: must be a very costly venture?'
Steve: although we know that all of our clients will not use all of their alloted bandwidth and disk space, we plan that they will because if they do, we are prepared for it
Me: it's good to be prepared.
Steve: yup
Me: so in saying all this do you find that the cost of ham and cheese to be sufficient with the rye bread overage fund?
Steve: (puzzled)
Me: so in always staying one step ahead of the game in customer service and in managing your resources do you find that this is a very profitable venture?
Steve: yes
but we need to constantly improve our services to keep our customers
it's not an easy thing to do
Me: I understand, you must be very busy, is this why you evaded my question about whether you like ham and cheese or not? Enquiring minds feel they could better relate to you if you liked ham and cheese.
Steve: Actually I didn't understand it, I like cheese preferably on a juicy burger
Me: medium rare or well done?
Steve: medium
Me: no george forman grill?
Steve: has to be juicy
Me: what kind of cheese is your favorite?
Steve: hmm mixed: cheddar and jack
Me: ooh a jack man. how often do you eat burgers?
Steve: twice a week if I am lucky
Me: that is just awesome... if I am lucky I get a hamburger like once a month
Steve: it's all about fatburger and in and out
Me: in and out, in and oout, that's what a hamburger is all about.
Steve: yup
Me: I haven't seen an in and out burger since last time I was in Alabama :-(
Steve: ouch
Me: yeah, it is a sad life. so who do you think has better fries Fatburger or in and out?
Steve: fatburger, because I throw on lawry's season salt on those puppies
Me: your a man of good taste, I'll give you that
Steve: (Starts laughing histerically)
Me: ok final question. How do you feel about bacon on your burger?
Steve: not a fan i like plain burgers or plain cheese pizza
Me: plain cheese pizza, that is what breadsticks are for :-)bread sticks and extra maranara anyway, thank you for your time, sir.
Steve: not a problem I have to run nice chatting
Me: It was a pleasure meeting the man behind award winning support and watnot, adios

(At this point in time Steve leaves and another Tech Support guy takes his place)

So there you have it, Steve is the President of Insider Hosting which boasts some of the best customer support on the planet, and he likes Juicy Hamburgers preferably with fries from Fatburger so he can throw some Lawry's Season Salt on "those puppies" and he likes his pizza with plain cheese. This is very useful information if you are trying to bribe him for some extra bandwidth or are someone who is trying to get a job working for his company. Remember you gotta ask to have the meeting held at Fatburger and bring some Lawry's Season Salt! Well that is all for this weeks update. Steve is the man!!

P.S- I was just kidding, bribery is wrong and I am in no way responsible for whatever those among you who are twisted bandwidth whores use this information for. When you really think about it though, wouldn't it be nice to treat your local webhost to a hamburger or two? I mean; gosh, "How often does a total stranger take you out to lunch just because they like your customer support?", am I even spelling customer support right? Why don't we have a Fatburger in any part of Texas? When is someone gonna treat me to some FatBurger, I like hamburgers too. Why isn't there a dunken donuts within 5 state radius from here? Why was I looking at that girls ass in Physics for 35 minutes this morning? If I give out good Costumer Support to a hot chick can I ask for a friendly hummer in return? Is it right to ask for oral in return for something you would have done for free anyway? Damnit I want some hushpuppies. If a girl asks what time it is and I answer "It's time for you to bend over so I can get up in dat ass." Will she smack me? Will anyone make it half way through this article and get to the bottom to read my rant? If a tree falls on a mime in the middle of a forest do I really care? Case in point "does anyone really care?"

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